account, subscriptions & billing

Manage subscription tiers, change or cancel a plan, see what an upgrade or a downgrade costs, change your account email, and link Discord and GitHub.

Manage your gexbot subscription tier, payment methods, and external OAuth integrations.

Subscription Tiers

Classic Tier: Full access to gexbot Classic real-time GEX ladders, zero gamma, major levels, daily EOD forwardfill reports, and desktop plugin access.
State Tier: Unlocks Options Profile (OP), GEX Profile, DEX Ladder, Convexity Ladder, -Vanna/Charm Ladder, and Live Contracts.
Orderflow Tier: Unlocks real-time synchronized time-series subplots, threshold filtering, and the Orderflow Profile overlay.
Quant Tier: Unlocks high-throughput developer REST APIs, low-latency WebSocket streaming feeds, and 90-day rolling historical snapshot downloads.
gbR Research Add-on: Quantitative options research interface, terminal slash commands, 3D volatility surfaces, and automated watchlist sync.

Billing & Cancellation Policies

Stripe Customer Portal: Click Manage Subscription in your User Profile to update payment cards, view invoices, or change subscription tiers.
Cancellation: When you cancel your subscription, you retain full access to your package until the end of your current billing period.
Promo Codes: Promotional coupon codes apply exclusively to first-time monthly subscribers (not applicable to renewals or multi-month packages).
Social Connections: Link Discord and GitHub accounts under Socials (/user/socials) to synchronize bot roles, server permissions, and community access.

What happens to what I already paid when I change my plan?

A plan change never makes a refund. The amount you already paid stays on your subscription and goes toward the new plan. Change your plan under Account → Subscription.

An upgrade starts now, a downgrade starts at the renewal

An upgrade to a higher tier takes effect at once. A downgrade to a lower tier, and a change of the billing cycle, take effect at the end of the current billing period.

You pay only the difference for the rest of the current billing period, and not a second full price. The unused time on your old tier pays part of the new one. Your next invoice is the full price of the new tier.

The difference goes to the card on file at once. When the card refuses that charge, your plan stays as it was, and nothing is billed.

Can I make an upgrade start at my next renewal instead?

Yes, but ask support to set it. The Subscription page applies every upgrade at once and offers no date, so a scheduled upgrade is made for you.

Write to support@gexbot.com from the address on your account, before the renewal date. Name the tier you want, and say that you want it to start at the renewal. Support sets the subscription to change to that tier on that date.

You keep your current tier and your current price until the renewal. A scheduled change moves no money before it takes effect, so you pay no difference in the meantime.

What happens to my remaining time when I downgrade?

You keep the tier you paid for until the end of the current billing period. The lower price starts after that date. Nothing comes back to the card, because you use all of the time you paid for.

Until that date, Account → Subscription names the new plan and the date it starts. Select Cancel Scheduled Change to stay on your current tier.

When does a change between monthly, quarterly and yearly take effect?

A change of the billing cycle takes effect at the end of the current billing period. Your current period stays active, and the new cycle starts after it.

What happens to the Research add-on when I change my plan?

When you drop the Research add-on and move to a higher tier at the same time, Research ends at once. When you drop it on its own, or together with a downgrade, it ends at the end of the current billing period.

The promo code box appears on a monthly Classic, State or Orderflow plan only. It does not appear on a quarterly or a yearly plan, which already carry a lower monthly price. It also does not appear when a referral link has already applied a discount to the checkout.

A promo code is for a first-time monthly subscriber. It does not apply to a renewal or to a multi-month package.

The box and the code are two separate checks. Stripe restricts the code to a first transaction, so an account that paid for a subscription before cannot redeem it. That holds when the earlier subscription is cancelled, and it holds when the earlier subscription is past due. In that case the box can still appear, and the code is refused when you enter it.

If you paid the full price and expected a discount, write to support@gexbot.com from the address on your account. Give the receipt number from your receipt email.

Can I pause my subscription?

No. gexbot has no pause. Two other options give you most of the same result.

Cancel the subscription. Your access runs to the end of the period you paid for, and no further charge is made. Subscribe again when you want the product back.
Move to a lower tier. A downgrade keeps your account active at a lower price. It starts at the end of the current billing period, so you keep the tier you paid for until then.

Will you remind me before a renewal?

Yes. A reminder email goes to your account address about a week before each invoice. Its subject is "Your Not Financial Advice subscription will renew soon".

Receipts and reminders come from Not Financial Advice, sent by Stripe. gexbot is a product of Not Financial Advice, LLC, so a charge under that name on your renewal date is your gexbot subscription.

The reminder can land in spam

Search your spam folder for the reminder when you do not see it in the inbox. A reminder that lands in spam is the most common reason a renewal is a surprise.

Cancel at least 24 hours before the renewal date when you do not want the next period. Open Account → Subscription and select Cancel Subscription.

How do I change the email address on my account?

Change it on your profile page. Nothing changes until you enter a code that we send to the new address.

Ask for the change

Open Account → Profile and select Change email. Enter the new address and your current password, then select Send Code.

Get the code

Open the inbox of the new address. The email holds a six-digit code. The code works for 1 hour, and only once.

Enter the code

Go back to Account → Profile. A notice under your email address shows the pending change. Enter the code and select Confirm.

Until you enter the code, your account keeps the old address. You sign in with the old address as usual.

We also send a notice to your old address. If you did not ask for the change, write to support@gexbot.com.

When the change is done:

The new address is your sign-in address. Your password does not change.
Every other session ends. The browser where you entered the code stays signed in.
Receipts and renewal reminders go to the new address.
Your Discord and GitHub links stay. You do not need to link them again.

The page says "This email domain cannot receive mail."

The domain of the new address has no mail server, or it is a reserved name such as example.com. Check the spelling of the address. Nothing changed, and no email went out.

The email at the new address has no code

The email says that the change did not go through. The new address cannot take the change, for example because it already has a gexbot account. Use a different address, or write to support@gexbot.com.

The code does not work

The page says The code is not valid. If it expired, ask for a new one. Check the six digits, then try again.

The code expires after 1 hour. Select Change email again to get a new code.
After five wrong codes, the pending change ends. Ask for the change again.
A new request replaces the earlier one. Only the newest code works.
A password reset ends a pending change. Ask for the change again after the reset.

To stop a pending change, select Cancel change in the notice on your profile page.

Support changed my address for me

When support starts the change, the code works for 24 hours. Enter it on your profile page while you are signed in with the old address. If you cannot sign in, open the link in the email, or go to gexbot.com/user/email/confirm. Enter your old address and the code. Then sign in with the new address.

Accounts that cannot change their address

The address of a managed account on accounts.gexbot.com cannot be changed. A staff account does not show Change email.